FAQ

General

The product includes an instruction manual featuring a convenient QR code for quickly downloading the app. With these resources, you can easily set up your bracelets. You have the option to either use the user-friendly manual or download the app and follow step-by-step instructions.

Yes. If your device is connected to WiFi or cellular data, you can connect with each other – no matter how far away you are.

The IPX5-certified devices are the perfect option that can easily handle light to moderate rain. Since it is not at all fully waterproof, these IPX5-rated devices are not to be used in heavy rain/water submersion.

No. But one piece of the jewelry must be present together with your phone when pairing.

No, we cannot ship the bracelets separately. A pair of bracelets will ship to your shipping address.

Shipping

We provide free shipping all around the world. All orders are dispatched from our warehouse within 3 days of receiving the order. We will email you a tracking number, usually a day or two after your order has been placed.

Please allow us 8-20 business days for your visyve® to be delivered.

If you are not completely satisfied of receiving it, we will offer you a full refund of your order. To get the refund, the item must be in the same packaging and unworn or damaged like when received. We fulfill refunds after your return has been sent back to us.

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